Terms & Conditions

These terms apply when you book travel arrangements through MilesBeyond Travels, Coimbatore. Please read them before confirming a booking. By paying a booking advance you accept these terms on behalf of everyone travelling in your party.

Our role

MilesBeyond acts as a travel planner and booking agent. We design your itinerary and make reservations with airlines, hotels, transport operators and activity providers on your behalf. Those services are delivered by the providers themselves and are subject to their own terms and conditions, which we will make available on request.

Quotations and bookings

Quotations are based on availability and pricing at the time of issue and are not held until a booking is confirmed. Airline fares, hotel rates and exchange rates can change between quotation and confirmation. A booking is confirmed only when we have received your advance payment and issued a written confirmation.

Payments

An advance payment confirms your booking. The balance is payable by the date set out in your confirmation, which is determined by the payment deadlines of the airlines and hotels involved. Where a supplier requires full payment at the time of booking, this will be stated in your quotation before you commit.

Failure to pay the balance by the stated date may result in cancellation of the booking by the supplier, in which case the cancellation terms below apply.

Prices and inclusions

Your itinerary lists what is included and what is excluded separately. Unless stated otherwise, prices exclude personal expenses, meals not specified, optional excursions, tips, travel insurance, and any costs arising from delays or changes outside our control.

Prices may be revised before confirmation where there is a change in airline fares, government taxes, fuel surcharges or applicable exchange rates. We will inform you of any such change and you may withdraw without penalty at that point.

Travel documents

You are responsible for holding a valid passport with sufficient remaining validity, for obtaining the correct visas, and for meeting any health or vaccination requirements for the countries you visit. We provide guidance and, where applicable, assist with visa applications, but we cannot guarantee that a visa will be granted.

Names on tickets and bookings must match the passport exactly. Corrections after issue may attract airline charges, and in some cases a ticket cannot be amended at all.

Changes by you

Changes requested after confirmation are subject to availability and to the charges levied by the relevant suppliers. Airline date and name changes in particular can be expensive or impossible depending on the fare type. We will always tell you the cost before making any change.

Changes by us or by suppliers

Occasionally a supplier changes a flight time, a hotel or an itinerary element. Where this happens we will inform you promptly and arrange a comparable alternative. Where a change is significant and no acceptable alternative is available, you may cancel and receive a refund of amounts we are able to recover from suppliers.

Cancellation

Cancellation terms are set out in our cancellation policy and in your booking confirmation. Charges reflect what the airlines, hotels and operators retain, plus our planning fee where applicable.

Travel insurance

We strongly recommend comprehensive travel insurance for all international travel, covering medical expenses, cancellation, delay and loss of baggage. Some visa applications require it. You travel without insurance at your own risk.

Conduct and safety

You are responsible for your own conduct and safety while travelling. Suppliers may refuse service or remove travellers whose behaviour is unsafe or unlawful, and no refund is due in such cases. Please follow local laws, customs and dress codes, particularly at religious sites.

Liability

We take reasonable care in selecting the suppliers we book with, but we are not liable for the acts or omissions of those suppliers, nor for events outside our reasonable control including weather, natural events, strikes, airline schedule changes, civil disturbance, government action or the closure of roads and attractions.

Our liability for any claim arising from arrangements we have made is limited to the value of the services we have booked on your behalf.

Complaints

If something is wrong during your trip, tell us immediately so we have the opportunity to resolve it while you are still there. Complaints raised after you return are much harder for suppliers to address. Write to info@milesbeyond.in and we will respond within three working days.

Governing law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Coimbatore, Tamil Nadu.

Contact us about this policy

If anything here is unclear, or you want to exercise a right described above, write to info@milesbeyond.in, call +91 87541 80958 or message us on WhatsApp. We are based in Coimbatore, Tamil Nadu 641001, and we reply to policy queries within three working days.