Refund Policy

This policy explains how refunds work on bookings made through MilesBeyond Travels: what can be refunded, what cannot, how long it takes and how the money reaches you. It should be read alongside our cancellation policy and terms and conditions.

The principle we work on

We refund what we can recover. When you cancel, we approach every supplier involved in your booking and recover whatever their terms allow. That recovered amount, less any charges described below, is what comes back to you. We do not retain supplier refunds, and we will show you the supplier correspondence if you ask.

What is usually refundable

• Hotel bookings cancelled before the property's free-cancellation deadline, which is typically between seven and thirty days before arrival depending on the property and season.
• Transfers, private vehicles and guides cancelled with reasonable notice, usually more than seventy-two hours.
• Refundable airline fares, subject to the airline's own cancellation charge and processing time.
• Any part of your payment not yet passed to a supplier at the time you cancel.

What is usually not refundable

• Non-refundable and promotional airline fares, which are a large share of the market on popular routes.
• Visa fees, once an application has been submitted, whether or not the visa is granted.
• Hotel bookings made on advance-purchase or non-refundable rates, which are cheaper precisely because they carry this condition.
• Peak-season bookings cancelled inside the supplier's deadline, particularly over Christmas, New Year and major festival periods.
• Services already used, in whole or in part.
• Our planning fee, where one has been charged and disclosed in your quotation.

We tell you which elements of your trip are non-refundable before you pay, so this is never a surprise at the point of cancellation.

How long refunds take

Amounts held by us are returned within seven to ten working days of the cancellation being confirmed. Amounts held by suppliers depend on that supplier. Hotels typically refund within one to three weeks. Airlines are the slowest and commonly take four to eight weeks, and occasionally longer for international carriers. We chase these on your behalf and keep you updated rather than leaving you to follow up.

How refunds are paid

Refunds are returned to the same bank account or payment method used for the original payment. We do not issue refunds in cash, to a third-party account, or as credit notes unless you specifically ask for a credit and we agree to it in writing.

Cancellation by the supplier or by us

If an airline cancels a flight, a hotel cannot honour a confirmed booking, or an operator withdraws a service, we will first offer a comparable alternative. If you do not want the alternative, we refund the full amount recovered from that supplier without deducting any charge of our own.

Events outside anyone's control

Where travel is prevented by weather, natural events, civil disturbance, government action or similar circumstances, refunds depend entirely on what each supplier offers. Many will issue a credit rather than money back. We pursue the best available outcome for you and pass on exactly what we receive.

This is the clearest argument for travel insurance, which is designed to cover precisely these situations.

Unused services during a trip

If you choose not to use a hotel night, a transfer or an excursion that has been booked and paid for, no refund is due. Where a service is not delivered at all through supplier fault, tell us at the time so we can raise it immediately and pursue a refund on your behalf.

Disputes

If you believe a refund has been calculated incorrectly, write to info@milesbeyond.in with your booking reference. We will provide a written breakdown showing what each supplier retained and what was returned, and we will correct any error promptly.

Contact us about this policy

If anything here is unclear, or you want to exercise a right described above, write to info@milesbeyond.in, call +91 87541 80958 or message us on WhatsApp. We are based in Coimbatore, Tamil Nadu 641001, and we reply to policy queries within three working days.